Duties of a Restaurant Manager

IGHRM Home

For individuals interested in a Career in the Hospitality Industry 

Back

    Summary: Restaurant managers plan and direct the activities of places that serve food and beverages.

Restaurant managers have different duties depending on where they work. In most restaurants and food service facilities, the manager is assisted by one or more assistants. In large facilities, there is also an executive chef. The chef is responsible for the operation of the kitchen. The assistant managers oversee service in the dining room. In small restaurants, the executive chef may also be the manager. In fast food restaurants and other places open for long hours, there is often an assistant manager to oversee each shift. Restaurant managers have a variety of daily duties. They estimate how much food and beverage will be used, and place orders with suppliers. They check the deliveries of fresh food and baked goods for quality. They order supplies of non-food items, such as dishes and silverware, cooking utensils, and cleaning products. They arrange to have equipment repaired or maintained and schedule other services. In addition, managers total cash and charge receipts at the end of each day. Then they deposit them in a bank or other safe place. Restaurant managers also supervise the kitchen and dining room. For example, they oversee the food preparation, checking the quality and size of the servings. They resolve customer complaints about food or service. In addition, managers make sure that kitchen and dining areas are cleaned according to standards. They also keep records of these practices for health inspectors. Finally, managers monitor the actions of their staff and customers to be sure that safety standards and liquor laws are obeyed. Managers have a variety of other duties. In restaurants that change their menu items, managers often select or create new recipes. They consider what items have been popular in the past, and what foods on hand must be used. Then they analyze recipes to decide costs for food and labor and assign menu prices. Managers are often responsible for recruiting and hiring new kitchen and serving staff. They orient staff and oversee their training. In addition, they schedule staff work hours, making sure that peak dining hours are covered. Large restaurants often have bookkeepers. However, managers of small facilities often have administrative duties. For example, they keep records of employee hours and wages. They prepare payroll and tax report paperwork. They keep records of purchases and pay suppliers. They also evaluate the success of new dishes and remove them from the menu if they are not profitable. Some managers use computer software to help them with these record keeping duties.

Work Activities
  • Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.
  • Resolve customer complaints about food quality or service.
  • Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.
  • Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.
  • Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
  • May use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
  • Check quality of deliveries of fresh food and baked goods.
  • Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.
  • Arrange for maintenance and repair of equipment and other services.
  • Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
  • Select or create successful menu items based on many considerations, and assign prices based on cost analysis.
  • Recruit, hire, and oversee training for staff.
  • Schedule work hours for servers and kitchen staff.
  • Monitor food preparation and methods.
General Activities
  • Identify and estimate quantities of foods, beverages, and supplies to be ordered.
  • Maintain relationships with customers and staff.
  • Update and use job-related knowledge.
  • Schedule staff work hours and activities.
  • Evaluate health and safety practices against standards.
  • Organize, plan, and prioritize.
  • Make decisions and solve problems concerning menus and staff.
  • Judge the quality of food, preparation, and job applicants.
  • Process and analyze information when scheduling and budgeting..
  • Record information about inventory and health practices.
  • Handle food, utensils, and bookkeeping materials.
  • Monitor food preparation and cleaning methods.
  • Implement ideas or products.
  • Get information from customers, employees, and inventory records.
  • Inspect equipment and food deliveries.
  • Monitor and oversee purchases, menus, staff, and payroll.
  • Guide, direct, and train staff.
  • Coordinate the work and activities of staff.
  • Perform administrative activities such as scheduling, budgeting, and payroll.
  • Communicate with customers, sales reps, and suppliers.